Placing an order is easy:

1. Select your size and color, then click “Add to Cart.”
2. Review your cart and proceed to Checkout.
3. Enter your shipping details and choose a delivery method.
4. Complete payment using any available option (credit card, PayPal, etc.).
5. Once your payment is confirmed, you’ll receive an order confirmation email.
6. Sit back and relax—your new Loura piece is on its way!

Please check your spam or junk folder—sometimes confirmation emails end up there.

Still nothing? No worries! Just send us a message at info@louratoronto.com with your full name and (if possible) the email address you used at checkout.

We’ll help you right away.

We offer free shipping on all orders — no minimum required.

Once your order is placed, you’ll receive a confirmation and tracking info as soon as it ships.

All Loura orders are carefully packed and shipped with trusted carriers like Canada Post, UPS, or DHL.

Once your order is on its way, you’ll receive a tracking link so you can follow it from our door to yours.

Yes, you can return your item within 30 days of delivery, as long as it’s unworn, unwashed, and in original condition with tags attached.

To start a return, simply send us an email at info@louratoronto.com with your order number and the reason for return.

We’ll guide you through the process and send you the return instructions.

Not completely satisfied with your order? No problem — returns are simple.

1. Email us at info@louratoronto.com within 30 days of receiving your order.
2. Please include your order number and a short explanation for the return.
3. We’ll reply with clear return instructions.
4. Once we receive your item, your refund will be processed within 5–7 business days to your original payment method.